Customer satisfaction

The role of helpdesk software for facilities in modern facility management

The role of helpdesk software for facilities in modern facility management

In the world of facility management, helpdesk software plays a crucial role in optimising operations and improving service levels. In this article, we will explore the importance of helpdesk software in the context of CAFM software and other related technologies that help improve efficiency in facility management. What is helpdesk software and why is it important? Helpdesk software, a crucial tool in modern facility management software, provides a platform [...]

The role of helpdesk software for facilities in modern facility management Read more »

Modern digital solutions for facility management and IT management. Expert knowledge for industry innovations.

5 strategies for effective sales planning for companies

Precise and strategic sales planning has become (or actually always has been) essential for companies. It forms the basis for well-founded decisions, helps with resource allocation and ensures that financial targets are achieved. But how do you implement effective sales planning? Here are five proven strategies that every organisation should consider: Data-based analyses: start with a thorough market and sales analysis. Utilise historical sales data and

5 strategies for effective sales planning for companies Read more »

Modern solutions for facility management and IT management optimise processes. Expert articles, industry news, innovative IT solutions.

Error-free service charge settlement [how does it work and why is it important?]

Property accounting is a central part of property management, and error-free service charge accounting is one of the biggest challenges for property managers. To fulfil the responsibilities of a property manager, it is crucial to implement the right methods and tools to ensure transparency and efficiency in accounting. According to a survey conducted by Statista in 2023, over 60 % of property managers stated that accurate utility bills are crucial for satisfaction.

Error-free service charge settlement [how does it work and why is it important?] Read more »

Costs of ISO 9001 certification: effort versus benefit

Costs of ISO 9001 certification: effort versus benefit

ISO 9001 certification is not just a piece of paper, but a strategic tool for improving quality and efficiency within an organisation. However, many organisations looking at ISO 9001 requirements often ask themselves: "Is the cost of ISO 9001 certification really justified?" To answer this question, it is important to look at the various aspects of ISO 9001 certification and weigh up whether the expense is justified by the

Costs of ISO 9001 certification: effort versus benefit Read more »

ISO 22301: The underestimated standard that can save your company

ISO 22301: The underestimated standard that can save your company

The ISO 22301 standard, also known as the international standard for business continuity management (BCMS), is an often overlooked key to organisational stability and resilience. At a time when organisations are faced with unforeseen challenges such as natural disasters, cyber-attacks or global pandemics, the importance of effective business continuity management is becoming increasingly clear. According to a study conducted by the Business Continuity Institute in 2021, 73% of companies found that they were not optimally

ISO 22301: The underestimated standard that can save your company Read more »

Optimisation of resource planning for FM service providers

Optimisation of resource planning for FM service providers

Resource planning is a key element for facility management (FM) service providers, as it forms the basis for the efficient provision of services. In an industry characterised by constantly changing requirements and a high degree of complexity, well thought-out resource planning enables service providers to make optimum use of their human and material resources. This not only leads to greater customer satisfaction, but also to a significant reduction in costs. Well-planned resource utilisation ensures this,

Optimisation of resource planning for FM service providers Read more »

People show a lack of understanding towards a yellow teddy bear.

Project goals: Effective strategies for successful results

Project objectives are the basic building blocks of any project and serve as a guideline for all those involved. They define what is to be achieved and provide a clear direction for the planning and implementation of project activities. In today's dynamic business world, where requirements and conditions can change quickly, it is essential that project objectives are precisely formulated and well thought out. Not only do they help to keep the focus on the desired results, they also

Project goals: Effective strategies for successful results Read more »

Technology, IT & Management.

Digital transformation in Germany: opportunities and challenges

The digital transformation has become a key issue in Germany in recent years, affecting not only companies but also society as a whole. At a time when technological innovations are advancing at a rapid pace, it is crucial for Germany to adapt to these changes. The digital transformation involves not only the implementation of new technologies, but also a fundamental change in the way companies

Digital transformation in Germany: opportunities and challenges Read more »

Facility management services in companies

Facility management services in companies

Facility management services play a crucial role in the efficiency and productivity of companies. They encompass a variety of tasks aimed at optimising operational processes and improving the working environment for employees. At a time when companies are increasingly reliant on flexibility and adaptability, the importance of these services is becoming ever more apparent. Well-organised facility management not only takes care of the maintenance of buildings and facilities, but also

Facility management services in companies Read more »

Efficient CAFM and IT solutions for facility management.

Efficient project management with a project schedule

An efficient project schedule is a key element for the success of a project. It acts as a guide for everyone involved in the project and enables the optimal utilisation of resources and the achievement of project goals within the specified time frame. A carefully prepared schedule supports the coordination of various tasks and milestones and ensures their timely completion. An effective schedule enables more accurate planning and forecasting of resources, costs and risks. This contributes to the reduction of delays and

Efficient project management with a project schedule Read more »

Modern CAFM data visualisation.

Increasing efficiency in facility management through hyper-automation

Hyperautomation in facility management is an advanced approach to process optimisation through the integration of modern technologies. Artificial intelligence, Internet of Things (IoT) and automation technologies are combined to improve processes and increase efficiency. This method enables the automation of recurring tasks, real-time data collection and analysis, and data-driven decision-making. The main benefits of hyperautomation in facility management include Increased efficiency through automation of manual processes Improved use of data for informed decision-making Cost reduction through optimised

Increasing efficiency in facility management through hyper-automation Read more »

The power of big data: how data is shaping the future

The power of big data: how data is shaping the future

Big data refers to the processing and analysis of data volumes that cannot be handled using conventional data processing methods due to their size, complexity and growth rate. This data comes from various sources such as social media, business transactions, the Internet of Things (IoT) and industrial systems. Big data is often characterised by the "3 V's": Volume (amount of data) Velocity (speed of data generation and processing) and Variety (variety of data formats). Analysing big data enables companies to

The power of big data: how data is shaping the future Read more »

Hyper-automation for FM service providers

Hyper-automation for FM service providers

Hyper-automation is an important concept in facility management (FM) that has become increasingly relevant in recent years. This concept aims to optimise processes, reduce costs and increase efficiency. By using hyperautomation, FM service providers can automate recurring tasks and utilise their resources more effectively. The implementation of hyperautomation enables FM companies to react more quickly to changing requirements and improve service quality for customers.

Hyper-automation for FM service providers Read more »

Integration of low-code/no-code in IT infrastructures

Integration of low-code/no-code in IT infrastructures

Low-code/no-code is an innovative development method in the field of software development. This method enables the development of applications with minimal or no programming. Low-code development utilises visual development tools that allow users to create applications by assembling pre-built components. No-code development goes one step further and allows people without technical expertise to create applications using predefined templates and visual tools. In recent years, the low-code/no-code movement has gained considerable momentum.

Integration of low-code/no-code in IT infrastructures Read more »

CMMS vs. EAM: The differences

CMMS vs. EAM: The differences

The integration of software is a central aspect of modern information technology. It enables seamless interaction between different applications and systems. Through integration, companies can increase their efficiency and productivity by optimising the exchange of data and processes between different systems. A key benefit of software integration is the ability to improve existing systems and introduce new technologies without having to completely redesign the IT infrastructure. This makes

CMMS vs. EAM: The differences Read more »

Photo Floor plan

Efficient CAFM software implementation

The implementation of CAFM (Computer Aided Facility Management) software is an important step towards optimising facility management in companies. CAFM systems enable efficient management of buildings, facilities and resources. They support the planning, control and monitoring of facility management processes. The main benefits of CAFM software include: 1. process optimisation: automation and standardisation of workflows 2. cost savings: More efficient resource utilisation and maintenance planning 3. Improved compliance: Adherence to regulations and safety standards 4. Data-based decision making: Comprehensive

Efficient CAFM software implementation Read more »

Photo Smart building

Digital transformation in facility management

The digital transformation has had a profound impact on all sectors of the economy in recent years, including facility management. The integration of digital technologies in this area enables companies to optimise their operations, save costs and increase efficiency. Through the use of IoT devices, big data analytics, artificial intelligence and automated processes, facility managers can collect and analyse real-time data to make informed decisions and improve the performance of their facilities. The digital transformation promotes

Digital transformation in facility management Read more »

Scroll to Top