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Organisational negligence 2025 in FM: How to avoid it?

In the complex world of facility management, organisational negligence (or the previous organisational failure or even "just" organisational negligence) can have far-reaching consequences that go beyond immediate physical damage. From potential property damage and personal injury to long-term damage to an organisation's reputation, the risks are high. This article explores what organisational negligence (because that's at least what the allegation is about...) means, the types of harm that can occur and effective [...]

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The most important tasks of a property manager

Letting properties is a central component of professional property management. An efficient letting strategy ensures a continuous cash flow and minimises vacancy periods. The core tasks include the creation of market-oriented exposés, target group-oriented marketing via various media channels and the organisation and implementation of viewing appointments. Careful credit checks on potential tenants and the drafting of legally compliant tenancy agreements are further essential steps in the letting process. Rental pricing is based on a sound market analysis, taking into account factors such as

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The future of municipal operations: Digitalisation and AI in finance

Digitalisation has played an increasingly important role in the financial management of municipal companies in recent years. Processes can be optimised, costs reduced and transparency increased through the use of digital technologies. The automation of financial processes enables municipal companies to use their resources more efficiently while minimising the error rate. In addition, digitalisation opens up opportunities for innovative business models and services that benefit residents and local businesses. Another important aspect

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Change management: Successful transformation in companies

Change management is a systematic approach to managing and implementing change in organisations. It comprises the strategic planning, implementation and monitoring of transformation processes in order to ensure the adaptability and competitiveness of an organisation. The central elements of change management are 1. analysing the initial situation and identifying the need for change 2. developing a clear vision and strategy for the desired changes 3. communicating the change objectives to all those involved 4. involving and empowering employees in the

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Digital message management in claims processing

Digital incident management is a central element of modern claims processing in various branches of industry. It involves the systematic recording, processing and forwarding of information on loss events and incidents using digital technologies and systems. In the past, the documentation and processing of such data was mainly carried out in paper form, which often led to delays and inaccuracies. The implementation of digital reporting management systems enables companies to significantly increase the efficiency and optimisation of their claims handling processes, for example in

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Corporate management styles: Successful strategies for managers

Management styles encompass various approaches and methods that managers use to lead their teams and organisations. There are various leadership styles that are based on the individual characteristics and preferences of managers. The most commonly used styles include authoritarian, democratic, transformational and situational leadership styles. Each of these styles has specific characteristics and influences both employees and the entire organisation in different ways. The selection of a suitable leadership style is determined by

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Risk assessment: Everything at risk?

Risk assessment is a systematic process for identifying, analysing and evaluating potential hazards and risks in various areas. It serves to anticipate possible negative effects and develop suitable measures to minimise risks. The application of risk assessment extends across numerous sectors, including industry, healthcare, environmental protection and finance. As part of risk assessment, quantitative and qualitative methods are used to determine the probability and extent of potential damage. This includes

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The Chief Privacy Officer: protecting privacy in the company

The Chief Privacy Officer (CPO) is a central management position in organisations responsible for the protection and security of data. The main tasks of the CPO include: 1. developing and implementing data protection guidelines 2. ensuring compliance with applicable data protection laws 3. promoting data protection awareness within the company 4. training employees in data protection issues The CPO works across departments to integrate data protection aspects into all areas of the company. As the point of contact for external data protection authorities, the

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What is a good corporate culture?

Corporate culture is a fundamental aspect of any organisation and encompasses the shared values, norms, beliefs and behaviours within a company. It significantly influences the working environment, decision-making and interactions between employees. A strong corporate culture can promote employee identification with the company and cohesion, while a weak or negative culture can lead to dissatisfaction and reduced motivation. The characteristics of a corporate culture can be seen in various areas, such as

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Housing management: tasks and cooperation

Flat management is an essential part of property management. It comprises various areas of responsibility that ensure the smooth running of the tenancy between tenants and landlords. The main tasks include the letting of residential units, the billing of operating costs, the maintenance and servicing of the property and communication between all parties involved. Effective property management is characterised by expertise, reliability and transparency. It has in-depth knowledge of tenancy law and ensures the correct management of the property.

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Customer loyalty: How companies build long-term customer relationships

Customer loyalty is a key factor for the long-term success of companies. Studies show that acquiring new customers is on average five to seven times more expensive than retaining existing customers. It therefore makes economic sense for companies to prioritise customer loyalty as a strategic goal. Loyal customers generate stable and predictable sales. They buy more frequently, spend more per transaction and are less price-sensitive. According to a study by Bain & Company, a

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Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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Assessment of the BIM maturity level in FM organisations

BIM maturity is a key concept in facility management (FM) and describes an organisation's ability to effectively implement and use building information modelling (BIM). BIM is a digital process for creating and managing construction projects. The maturity level comprises various stages that reflect an organisation's progress in BIM use from the initial phase to full integration into all business processes. The assessment of the BIM maturity level is of great importance for FM organisations.

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Effective corporate governance: an overview

The importance of effective corporate management is a key factor in the success of organisations. A well-managed organisation can achieve its goals efficiently, increase employee motivation and ensure long-term success. Effective leadership involves the ability to define clear goals, develop strategic plans and optimise the use of company resources. In addition, creating a positive working environment is essential to encourage employees to perform at their best. Effective leadership plays a key role in the sustainability of a company.

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Improve your customer relationships with SAP CRM

Customer relationships are a key factor in a company's success. A well-maintained customer relationship has been proven to lead to higher customer satisfaction, greater customer loyalty and increased sales. By building long-term relationships, companies can gain the trust of customers and encourage repeat purchases. Positive customer relationships also favour referrals, which helps to attract new customers. Implementing effective strategies to manage and maintain customer relationships is therefore essential for companies. A proven tool for improving customer relationships is the

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Data minimisation according to GDPR: the TOP 5 mistakes

Data minimisation is a fundamental principle of the General Data Protection Regulation (GDPR), which is enshrined in Article 5(1)(c). This principle states that personal data must be limited to what is necessary for the purpose of processing. Companies and organisations are obliged to collect and process only the data that is essential for the specific purpose. The principle of data minimisation serves several purposes: Protection of privacy: By limiting the data collected

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What is GASB 87 Leasing?

The new GASB 87 lease accounting standard is a significant change in accounting for government agencies and government organisations. The Governmental Accounting Standards Board (GASB) developed this standard to improve the recognition and presentation of leases in the financial statements of governmental entities. GASB 87 became effective on 15 December 2019 and has a significant impact on the accounting and financial reporting of government entities. The new standard replaces GASB 13 and introduces significant

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Efficient project controlling: Successful project management

Efficient project controlling is crucial to the success of a project. It enables the monitoring, control and coordination of all activities within a project. Through project controlling, costs, deadlines and resources can be effectively monitored and managed to ensure that the project is completed within the planned framework. In addition, efficient project controlling enables deviations and problems to be identified at an early stage, allowing project managers to take countermeasures in good time and

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The advantages of on-demand software

Cloud computing offers companies a high degree of flexibility and scalability, as resources can be added or removed as required. This enables companies to adapt their IT infrastructure to changing requirements without having to make large investments in hardware or software. The cloud enables companies to react quickly to new business requirements and adapt their IT resources accordingly. In addition, companies can benefit from the scalability of the cloud by being able to expand their resources as needed.

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