Ticketing

In most larger companies, efficient project management can hardly be separated from an effective problem-solving process. This is where IT ticketing systems come into play, acting as the centrepiece of modern IT service management. But what exactly is an IT ticketing system? An IT ticketing system, also known as a support ticketing system or helpdesk software, is a specialised application for managing and processing service requests in companies. These systems transform incoming requests - be they technical problems, maintenance requests or customer service issues [...]