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Cloud software in Germany: advantages and challenges

Efficient customer service management with ticketing system

A ticketing system is an essential part of customer service management. It enables organisations to efficiently manage customer requests and improve customer service. In this article, we will take a closer look at ticketing systems, examine their benefits for customer service management and discuss best practices for efficiently managing customer service with a ticketing system. Key Takeaways A ticketing system is software that helps organisations manage and process customer requests. Advantages of ticketing systems are [...]

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Protect your network with an intrusion detection system (IDS)

Protect your network with an intrusion detection system (IDS)

Network security is of critical importance today as companies and organisations are increasingly threatened by cyber-attacks. An effective network security system is therefore essential to ward off these threats and ensure the integrity and confidentiality of data. An important component of such a system is the intrusion detection system (IDS). In this article, we will take a closer look at IDS and explain its functions, types, installation and configuration, as well as best practices for its use.

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3. State-of-the-art CAD model of a building with digital infrastructure and smart technologies.

Effective IT ticketing with an open source system

IT ticketing refers to the process of recording, tracking and resolving IT issues and requests within an organisation. It is a system that allows tickets to be created, prioritised, assigned and tracked to ensure that IT issues are resolved efficiently and in a timely manner. An IT ticket is essentially a request or problem reported by a user. It can be technical issues such as hardware or

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3. State-of-the-art CAD model of a building with digital infrastructure and smart technologies.

Help at the touch of a button: Effective solutions with helpdesk software

Helpdesk software is an important tool for companies to improve customer service and make it more efficient. It enables companies to manage, process and track customer support requests. Helpdesk software offers a variety of features that help companies optimise customer service and increase customer satisfaction. Key Takeaways Helpdesk software is a solution for managing customer requests and issues. Companies can benefit from effective helpdesk software by optimising the

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Photo Building management: AI, sensors

AI revolutionises building management

Managing buildings is a complex task that takes into account a variety of factors to ensure smooth operation. In recent years, artificial intelligence (AI) has grown in importance and is increasingly being used in building management. AI offers a variety of applications that can help optimise energy consumption, reduce costs and improve sustainability. In this article, we will take a closer look at the role of

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Photo Computer hacker

Protection against cyber attacks: Important tips

Cybersecurity is more important today than ever before. In an increasingly digitalised world where we do almost everything online, it is crucial to protect our data and our digital lives from cyberattacks. Hacker attacks can have devastating effects, be it the theft of sensitive information, financial loss or even identity theft. It is therefore essential that we are aware of how we can protect ourselves from such attacks. Password security One of the easiest

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Photo Computer screen

Efficient helpdesk management with ticket system

An efficient helpdesk management system is of great importance for companies of all sizes. It enables effective communication and collaboration between the customer support team and customers. A well-organised helpdesk management system improves customer satisfaction, increases productivity, saves costs and enables better analysis and reporting. In this article, we will take a closer look at the benefits of efficient helpdesk management, the different types of ticketing systems, the features a good helpdesk management system should have, the

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Photo Facility Management: AI, Building, Maintenance, Efficiency

AI-based facility management: intelligent solutions for the operation of buildings

Facility management is a crucial aspect for the smooth operation of buildings and facilities. It encompasses a variety of tasks, such as maintaining buildings, managing resources and ensuring safety. In recent years, however, facility management has evolved and artificial intelligence (AI) has made inroads. AI-based facility management offers a variety of benefits that increase efficiency, reduce costs and minimise costs.

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Efficient budget management with CAFM systems: How to optimise your property management

Efficient problem solving with helpdesk system

A helpdesk system is an indispensable tool for companies to provide efficient customer support. It enables organisations to effectively manage and quickly resolve customer queries and issues. In this article, we will take a closer look at helpdesk systems, what they are, how they work and why they are important for businesses. Key Takeaways A helpdesk system is software that helps organisations manage customer queries and issues. A helpdesk system is important,

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Photo iwms facility management

IWMS Facility Management: Efficient management of properties and resources

IWMS facility management software is a powerful tool that helps companies to organise their facility management processes more efficiently and effectively. In today's world, where organisations are becoming increasingly complex and the demands on facility management are growing, an IWMS is indispensable. It offers a wide range of functions and modules that enable companies to optimise the use of their resources, reduce costs and ensure compliance with regulations. Key

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Photo What does hotpatching mean?

Hotpatching explained: What does it mean and how does it work?

Hotpatching is a term used in IT security and refers to a method of applying software patches to a running system without the need for a reboot. Unlike traditional patching methods, which require the system to be shut down, hot patching allows software components to be updated in real time without interrupting operations. The history of hotpatching dates back to the late 1990s, when Microsoft introduced this method.

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Photo cafm iwms

Efficient building management with CAFM and IWMS: How technology optimises workflows

Efficient facility management is crucial for organisations to reduce costs, increase productivity and keep operations running smoothly. One way to achieve this is to utilise Computer Aided Facility Management (CAFM) and Integrated Workplace Management System (IWMS). These software solutions offer a variety of features and allow organisations to manage their buildings and resources effectively. In this article, we will provide a detailed overview of CAFM and IWMS.

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Efficient servicing and maintenance with software solutions

Efficient servicing and maintenance with software solutions

The maintenance and servicing of plant and machinery is extremely important for companies to ensure smooth operation and minimise downtime. Traditionally, these processes have been manual and paper-based, but this comes with various challenges. This article looks at the benefits of digital maintenance and servicing processes and how companies can benefit from software solutions, automated planning and execution, real-time monitoring, preventive maintenance, cost optimisation, integration with existing IT systems, mobile solutions and

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Modern workplace design with workplace management software

Efficient facility management with integrated workplace management system

Facility management is an important part of modern organisations. It involves the management and organisation of buildings, facilities and resources to ensure a safe and efficient workplace. In this article, we will take a closer look at facility management and the importance of an integrated workplace management system. Key Takeaways Facility management involves the management and maintenance of buildings and facilities. Benefits of facility management include cost savings, improved working conditions and increased safety. A workplace management system

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Maintenance software: How to optimise your maintenance processes

Maintenance software: How to optimise your maintenance processes

The maintenance of plant and machinery is extremely important for companies. Efficient and well-organised maintenance can minimise downtimes, extend the service life of systems and ultimately increase productivity. To achieve these goals, more and more companies are turning to maintenance software. These software solutions offer numerous advantages over traditional methods of maintenance planning and management. In this article, we will take a closer look at the benefits of maintenance software, the features,

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Photo New GEFMA Guideline 480 on data structures in FM

New GEFMA Guideline 480 on data structures in FM

GEFMA Guideline 480 is an important guideline for facility management (FM). It was developed to optimise data structures in FM and thus improve efficiency and cost savings in this area. This guideline is of great importance for facility managers as it helps them to optimise their work processes and make better decisions based on high-quality data. Key Takeaways New GEFMA Guideline 480 aims to optimise data structures

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Support relocation with an IWMS system

Support relocation with an IWMS system

An IWMS system (Integrated Workplace Management System) is a powerful tool that supports companies in the planning and implementation of relocations. It provides a comprehensive solution for managing property, resources and employees. In this article, we will take a closer look at the features and benefits of an IWMS system and why it is essential for a successful relocation. Key Takeaways An IWMS system is a property and resource management software solution.

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