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Efficient customer service management with ticketing system

A ticketing system is an essential part of customer service management. It enables organisations to efficiently manage customer requests and improve customer service. In this article, we will take a closer look at ticketing systems, examine their benefits for customer service management and discuss best practices for efficiently managing customer service with a ticketing system. Key Takeaways A ticketing system is software that helps organisations manage and process customer requests. Advantages of ticketing systems are [...]

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BIM: The future of architectural planning

Building Information Modelling (BIM) is an advanced concept that is becoming increasingly important in the construction industry. It is a digital method in which all relevant information about a construction project is collected in a central model. This model contains not only geometric data, but also information about materials, costs, schedules and much more. In this article, we will take a closer look at BIM and its importance in the

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Using BIM and CAFM

BIM (Building Information Modelling) and CAFM (Computer Aided Facility Management) are two important concepts in the field of building management. BIM refers to the process of creating and managing digital models of a building that contain information about its physical and functional characteristics. CAFM, on the other hand, refers to the use of computer technology to support facility management, including managing resources, scheduling maintenance and monitoring operations.

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Revolution in the construction industry: BIM is changing the industry

Building Information Modelling (BIM) is an innovative method that is becoming increasingly important in the construction industry. BIM enables architects, engineers and construction companies to create a digital model of a building and store all relevant information in a central database. This model serves as a common basis for the planning, execution and management of a construction project. BIM is revolutionising the way in which construction projects are planned and implemented and offers numerous

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GEFMA Guidelines: More efficiency and safety in facility management - What are the benefits?

The GEFMA guidelines play an important role in facility management. They serve as guidelines for companies to ensure efficient and safe work processes. In this article, we will provide a detailed overview of the GEFMA guidelines and explain their importance for facility management. What are GEFMA guidelines? GEFMA stands for "German Facility Management Association" and is an organisation dedicated to the development of standards and guidelines for facility management.

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Software certificate GEFMA 445 presented

The GEFMA 445 software certification is of increasing importance in the facility management industry. In this article, we will provide a comprehensive overview of the certificate and explain its importance to the industry. Key Takeaways GEFMA 445 is a software certificate for facility management systems. The certificate is important to ensure the quality and security of software solutions. Software solutions must fulfil certain requirements in order to receive the GEFMA 445 certificate. Compliance with the guidelines is verified by independent

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Optimisation through continuous improvement processes (CIP) - How companies can benefit from effective optimisation processes

In today's business world, it is crucial that organisations continuously improve their processes in order to remain competitive. A continuous improvement process (CIP) is a method that helps companies to continuously optimise their processes and improve their performance. In this article, we will take a closer look at CIP and examine its importance for organisations. Key Takeaways CIP is a continuous improvement process that aims to improve efficiency and performance.

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Maintenance software: How to optimise your maintenance processes

The maintenance of plant and machinery is extremely important for companies. Efficient and well-organised maintenance can minimise downtimes, extend the service life of systems and ultimately increase productivity. To achieve these goals, more and more companies are turning to maintenance software. These software solutions offer numerous advantages over traditional methods of maintenance planning and management. In this article, we will take a closer look at the benefits of maintenance software, the features,

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New GEFMA Guideline 480 on data structures in FM

GEFMA Guideline 480 is an important guideline for facility management (FM). It was developed to optimise data structures in FM and thus improve efficiency and cost savings in this area. This guideline is of great importance for facility managers as it helps them to optimise their work processes and make better decisions based on high-quality data. Key Takeaways New GEFMA Guideline 480 aims to optimise data structures

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Why GEFMA is indispensable as an association for facility management

The facility management industry plays a crucial role in the efficient management of buildings and facilities. It encompasses a variety of services ranging from cleaning and maintenance to energy efficiency and security. Given the complexity and scale of this industry, it is important that it has a representative organisation to represent its interests and set standards for quality and sustainability. Key takeaways GEFMA is the voice of the

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TEMU: Bargain or expensive plastic waste?

TEMU has established itself as a popular platform in the digital shopping world, but the debate about its business models remains contentious. Many consumers are tempted by the low prices and seemingly endless offers on the TEMU online shop, while others question whether these savings come at the expense of quality and ethical standards. Some important aspects to consider in this discussion are: Pricing: how can TEMU offer such cheap products? Where

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BIM model and specifications: The role of the BIM manager in successful implementation

The Building Information Modelling (BIM) model is a digital representation of a building that contains all relevant information about the project. The functional specification is a document that defines the requirements and specifications for a construction project. BIM and the specifications play a crucial role in construction projects as they enable efficient planning, coordination and implementation. Key takeaways BIM model and specifications are fundamental elements for the implementation of BIM projects. The BIM manager plays a

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Opportunities and risks for facility management in the property crisis

Facility management is a term that refers to the management and operation of buildings and facilities. It encompasses a wide range of tasks, such as maintaining buildings, ensuring the availability of buildings and facilities, monitoring energy consumption and environmental impact, and planning and implementing renovation and remodelling measures. Facility management plays a crucial role in the property sector. It helps to maintain and increase the value of properties.

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Efficient operations management in industry: how CAFM software can help

CAFM software stands for Computer-Aided Facility Management and refers to a software solution that supports companies in managing and controlling their operational processes. This type of software is particularly important in industry, as it helps to increase efficiency and productivity, reduce costs and improve quality and safety. Key Takeaways CAFM software is a software solution for efficient operations management in industry. Efficient operations management brings many

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The importance of master data maintenance in CAFM software: why it is indispensable

Master data maintenance is an essential part of facility management and refers to the management and updating of basic information about buildings, facilities and resources. This master data is recorded and managed centrally in the CAFM (Computer Aided Facility Management) software. This includes information such as locations, room data, inventory lists, maintenance plans and contract data. CAFM software is a special software solution that helps companies to organise their facility management processes more efficiently. It enables the centralised

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Efficient order management: How to optimise your processes and save time

Efficient order management is crucial for the smooth running of a company. It enables effective processing of orders, optimal communication with customers and suppliers and minimisation of errors and customer satisfaction. In this article, we will take a closer look at the importance of efficient order management and discuss various measures to optimise processes. Why efficient order management is important Efficient order management has a direct impact on business processes and customer satisfaction.

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Surveying existing buildings in the digital age: how surveying technology is being revolutionised

Surveying technology plays a crucial role in the construction industry. It enables architects and civil engineers to take precise measurements of existing buildings in order to analyse and plan them. In the digital age, surveying technology has evolved and now offers new opportunities and challenges. In this article, we will look at the differences between traditional and digital surveying techniques, explore the use of drones and laser scanners for accurate surveying, discuss the benefits of the

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