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Management

Change management: Successful transformation in companies

Change management is a systematic approach to managing and implementing change in organisations. It comprises the strategic planning, implementation and monitoring of transformation processes in order to ensure the adaptability and competitiveness of an organisation. The central elements of change management are 1. analysing the initial situation and identifying the need for change 2. developing a clear vision and strategy for the desired changes 3. communicating the change objectives to all those involved 4. involving and empowering employees in the [...]

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Digital message management in claims processing

Digital incident management is a central element of modern claims processing in various branches of industry. It involves the systematic recording, processing and forwarding of information on loss events and incidents using digital technologies and systems. In the past, the documentation and processing of such data was mainly carried out in paper form, which often led to delays and inaccuracies. The implementation of digital reporting management systems enables companies to significantly increase the efficiency and optimisation of their claims handling processes, for example in

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The most important corporate management tools

Corporate management tools are essential aids for the effective management and control of companies. They cover various areas such as strategic planning, organisational structure, human resources, controlling, innovation management and risk management. These tools enable managers to optimise company performance, reduce risks and ensure sustainable success. The importance of corporate management tools for a company's success is undisputed. They provide managers with the necessary means to make informed decisions and improve performance. The targeted use of these tools can

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Corporate management theories: Fundamentals and Applications

Management theories are systematic approaches to the effective management and administration of organisations. They encompass various concepts and models that have been developed over time to help managers optimise their management practices. These theories are closely linked to the disciplines of business administration and organisational psychology and have continuously evolved to meet the changing demands of the business world. The importance of business management theories lies in their ability to provide managers with a

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Use cases for low-code and no-code platforms

Low-code and no-code platforms are innovative application development technologies that simplify and accelerate the development process. Low-code platforms enable the creation of applications with minimal manual programming effort, while no-code platforms do not require any programming at all. These technologies are becoming increasingly important in the business world as they increase efficiency and reduce development costs. The platforms offer user-friendly interfaces with drag-and-drop functionality, ready-made components and integrations to other systems. This also enables employees without extensive

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Efficiently manage commercial property

The efficient management of commercial properties is a key factor for the sustainable success of property investments. Professional commercial property management ensures the optimal use of the property, maximises rental income and minimises operating costs. It also makes a significant contribution to maintaining and increasing the value of the property in the long term. In a highly competitive market environment, this is of particular importance for investors and owners seeking to optimise their returns. The range of tasks involved in efficient commercial property management covers various areas:

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The role of the CIO: tasks and training

The Chief Information Officer (CIO) occupies a central position in companies. His or her main task is to develop and implement the IT strategy. The CIO is responsible for managing the IT infrastructure and ensuring that it meets business requirements. Another important area of responsibility is ensuring data security and protecting IT systems from cyber attacks. Working closely with other managers, the CIO ensures that the IT strategy is aligned with the company's objectives.

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The importance of corporate strategy

Corporate strategy is a central concept in strategic management and describes a company's long-term plan for achieving its goals and securing sustainable competitive advantages. It encompasses the definition of the company's fundamental direction, the allocation of resources and the coordination of activities across different business areas. An effective corporate strategy is based on a thorough analysis of internal strengths and weaknesses as well as external opportunities and risks. It takes into account factors such as market trends, the competitive landscape, technological

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ITIL V3: Best practices for efficient IT management

ITIL, the Information Technology Infrastructure Library, is a comprehensive framework for IT service management. It offers standardised procedures and processes for the efficient planning, implementation and management of IT services in companies. ITIL was developed with the aim of improving the quality of IT services, reducing costs and increasing customer satisfaction. ITIL is important for companies as it helps to optimise IT infrastructure and processes in order to meet dynamic market requirements.

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Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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Assessment of the BIM maturity level in FM organisations

BIM maturity is a key concept in facility management (FM) and describes an organisation's ability to effectively implement and use building information modelling (BIM). BIM is a digital process for creating and managing construction projects. The maturity level comprises various stages that reflect an organisation's progress in BIM use from the initial phase to full integration into all business processes. The assessment of the BIM maturity level is of great importance for FM organisations.

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The importance of the IT infrastructure library

The IT Infrastructure Library (ITIL) is an internationally recognised framework for IT service management. It was developed by the British government in the 1980s and has been continuously updated ever since. ITIL provides a systematic approach to the provision and management of IT services. The framework consists of five core areas: Service Strategy Service Design Service Transition Service Operation Continuous Service Improvement These areas cover the entire lifecycle of an IT service, from strategic planning to continuous optimisation. ITIL defines

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Jenkins and DevOps tools for continuous integration

Software development has undergone a significant transformation in recent years, with the implementation of DevOps methods playing a key role in this development. DevOps is a concept that promotes cooperation between development and IT operations teams with the aim of accelerating software delivery and optimising quality. A central element of DevOps is continuous integration, which ensures the regular integration of code changes into a shared repository. Jenkins, a widely

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Effective project management: tips and tricks

Effective project management is a key factor in the success of a project. It optimises the use of resources, ensures that schedules are adhered to and controls costs. Without structured control, there is a risk of delays, budget overruns and dissatisfaction among project participants. Efficient project management focusses on project goals and milestones, enables early risk identification and management and promotes smooth project completion. Effective project management requires clear structures, transparent communication and suitable tools and methods. It is

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Efficiency through organisation: the Clean Desk Policy (CDP)

The Clean Desk Policy (CDP) is an organisational policy implemented in companies and institutions to ensure the security of confidential information and promote an efficient working environment. This policy stipulates that employees must leave their desks tidy and free of sensitive materials at the end of each working day. The main objectives of the CDP include: Protecting confidential data: By putting away sensitive documents and locking computers

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ITIL V3: Effective IT service management

ITIL V3, also known as IT Infrastructure Library Version 3, is a comprehensive framework for IT service management. It was introduced in 2007 and serves as a guide for the effective planning, provision and support of IT services in organisations. The framework is based on best practices and processes derived from years of experience and expertise. ITIL V3 focuses on delivering high-quality IT services that meet business needs while optimising costs.

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Improve your customer relationships with SAP CRM

Customer relationships are a key factor in a company's success. A well-maintained customer relationship has been proven to lead to higher customer satisfaction, greater customer loyalty and increased sales. By building long-term relationships, companies can gain the trust of customers and encourage repeat purchases. Positive customer relationships also favour referrals, which helps to attract new customers. Implementing effective strategies to manage and maintain customer relationships is therefore essential for companies. A proven tool for improving customer relationships is the

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Mergers and acquisitions: Opportunity or risk?

Mergers and acquisitions are important corporate strategies for increasing growth and market positioning. In a merger, two companies combine to form a new company, while in a takeover, one company acquires another. These transactions can take the form of share purchases, asset acquisitions or contractual agreements. They take place across all industries and affect companies, employees, customers and suppliers. As part of long-term growth strategies, mergers and acquisitions are aimed at synergy effects, cost reductions, market expansion and strengthening competition. They enable the acquisition of new

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Real estate profit centre accounting and profitability in FM

The property profit centre calculation is a key tool in facility management for assessing the profitability of properties. It enables a transparent presentation of the costs and income of a property, which facilitates well-founded decisions. Various types of costs are taken into account in the calculation, including maintenance, operating, administration and financing costs. These are compared with income from rental income, utility bills and other sources. As a controlling tool, the property profit centre calculation is used to analyse and optimise the profitability of properties. In an environment of rising

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