Helpdesk

Helpdesk

IT ticketing systems: Efficient problem management

In most larger companies, efficient project management can hardly be separated from an effective problem-solving process. This is where IT ticketing systems come into play, acting as the centrepiece of modern IT service management. But what exactly is an IT ticketing system? An IT ticketing system, also known as a support ticketing system or helpdesk software, is a specialised application for managing and processing service requests in companies. These systems transform incoming requests - be they technical problems, maintenance requests or customer service issues [...]

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The role of helpdesk software for facilities in modern facility management

In the world of facility management, helpdesk software plays a crucial role in optimising operations and improving service levels. In this article, we will explore the importance of helpdesk software in the context of CAFM software and other related technologies that help improve efficiency in facility management. What is helpdesk software and why is it important? Helpdesk software, a crucial tool in modern facility management software, provides a platform

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When is a CMMS the right choice for you?

A CMMS (Computerised Maintenance Management System) is an advanced software solution for optimising maintenance and servicing processes in companies. These systems act as a centralised data management tool for all plant and maintenance-related information. CMMS solutions enable the efficient planning of maintenance work, the management of work orders, the tracking of spare parts and the continuous monitoring of plant performance. The core functions of a CMMS include: 1. creation and management of maintenance schedules 2. work order management 3. spare parts and material management 4.

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Efficient CAFM software implementation

The implementation of CAFM (Computer Aided Facility Management) software is an important step towards optimising facility management in companies. CAFM systems enable efficient management of buildings, facilities and resources. They support the planning, control and monitoring of facility management processes. The main benefits of CAFM software include: 1. process optimisation: automation and standardisation of workflows 2. cost savings: More efficient resource utilisation and maintenance planning 3. Improved compliance: Adherence to regulations and safety standards 4. Data-based decision making: Comprehensive

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Free-format, high-resolution 3D visualisation of a digital building model with smart management symbols in the background, suitable for facility management and CAFM software.

Digital message management in claims processing

Digital incident management is a central element of modern claims processing in various branches of industry. It involves the systematic recording, processing and forwarding of information on loss events and incidents using digital technologies and systems. In the past, the documentation and processing of such data was mainly carried out in paper form, which often led to delays and inaccuracies. The implementation of digital reporting management systems enables companies to significantly increase the efficiency and optimisation of their claims handling processes, for example in

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Free-format, high-resolution 3D visualisation of a digital building model with smart management symbols in the background, suitable for facility management and CAFM software.

Help at the touch of a button: Effective solutions with helpdesk software

Helpdesk software is an important tool for companies to improve customer service and make it more efficient. It enables companies to manage, process and track customer support requests. Helpdesk software offers a variety of features that help companies optimise customer service and increase customer satisfaction. Key Takeaways Helpdesk software is a solution for managing customer requests and issues. Companies can benefit from effective helpdesk software by optimising the

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Efficient helpdesk management with ticket system

An efficient helpdesk management system is of great importance for companies of all sizes. It enables effective communication and collaboration between the customer support team and customers. A well-organised helpdesk management system improves customer satisfaction, increases productivity, saves costs and enables better analysis and reporting. In this article, we will take a closer look at the benefits of efficient helpdesk management, the different types of ticketing systems, the features a good helpdesk management system should have, the

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Efficient problem solving with helpdesk system

A helpdesk system is an indispensable tool for companies to provide efficient customer support. It enables organisations to effectively manage and quickly resolve customer queries and issues. In this article, we will take a closer look at helpdesk systems, what they are, how they work and why they are important for businesses. Key Takeaways A helpdesk system is software that helps organisations manage customer queries and issues. A helpdesk system is important,

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Free-format, high-resolution 3D visualisation of a digital building model with smart management symbols in the background, suitable for facility management and CAFM software.

Efficient helpdesk management with software solutions

Helpdesk management refers to the efficient management and processing of customer enquiries and problems. It is crucial for organisations as it helps to increase customer satisfaction, reduce costs and improve productivity. In this article, we will take a closer look at the importance of efficient helpdesk management and how software solutions can help. Key Takeaways Helpdesk management is the organisation and administration of customer requests and problems. Efficient helpdesk management

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CAFM specification: the basis for successful implementation

Computer-Aided Facility Management (CAFM) is an important part of facility management as it helps companies to manage their buildings and facilities efficiently. A CAFM system makes it possible to centralise and manage all relevant information about buildings, rooms, inventory and maintenance work. To successfully implement a CAFM system, it is important to create a CAFM specification. In this blog post, we will explain what a CAFM specification is, why it is important and how

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Efficient IT asset management with software solutions

IT asset management is an important part of IT management in organisations. It refers to the management and control of all of an organisation's IT assets, including hardware, software and network components. IT asset management is crucial to ensure that organisations can use their IT resources efficiently, save costs and ensure the security of their data. Why IT asset management is important IT asset management is important to organisations for a number of reasons. Firstly, it enables companies to keep track of their IT resources

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