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The role of helpdesk software for facilities in modern facility management

In the world of facility management, helpdesk software plays a crucial role in optimising operations and improving service levels. In this article, we will explore the importance of helpdesk software in the context of CAFM software and other related technologies that help improve efficiency in facility management. What is helpdesk software and why is it important? Helpdesk software, a crucial tool in modern facility management software, provides a platform [...]

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Successful project communication: tips and tricks

Project communication is a key factor in the success of a project. It fulfils several important functions: Disseminating information: Ensuring that everyone involved has relevant project information. Creating clarity: Avoiding misunderstandings and ambiguities. Promoting collaboration: Supporting effective co-operation between team members. Conflict resolution: Providing mechanisms to manage differences of opinion. Maintaining motivation: Maintaining the commitment and motivation of those involved in the project. Stakeholder management: Managing the expectations and needs of all stakeholders. Building trust: Strengthening the

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Workplace design in hybrid working models

Hybrid working models have become increasingly important in recent years. These models combine elements of remote working with traditional office work and allow employees to flexibly divide their working hours between working from home and being in the office. The COVID-19 pandemic has accelerated the spread of hybrid working models, as many companies have been forced to introduce flexible working arrangements. Studies show that hybrid working models can offer benefits for both employers and employees. Companies can free up office space and therefore

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Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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Microsoft Outlook vs Open Source Mail

Are you struggling to decide which email client is right for your needs? We will analyse the features, pros and cons of Microsoft Outlook and Open Source Mail. Factors such as cost, user interface, customisation, security and integration with other applications will be compared. What is Microsoft Outlook? Microsoft Outlook is a powerful email client that is integrated into the Microsoft Office suite. It offers a diverse range of features that have been carefully designed to

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Efficient project controlling: Successful project management

Efficient project controlling is crucial to the success of a project. It enables the monitoring, control and coordination of all activities within a project. Through project controlling, costs, deadlines and resources can be effectively monitored and managed to ensure that the project is completed within the planned framework. In addition, efficient project controlling enables deviations and problems to be identified at an early stage, allowing project managers to take countermeasures in good time and

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Efficient document management system (DMS) for companies

A document management system (DMS) is a software solution that helps companies to manage, organise and archive their documents efficiently. A DMS enables companies to store and manage their paper-based and digital documents centrally. Different types of documents such as text documents, tables, presentations, emails, images and videos can be stored in a DMS. By using a DMS, companies can find, edit and manage their documents quickly and easily.

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Phishing: How to protect yourself from online fraud

Phishing is one of the most common methods used by cybercriminals to obtain personal information such as passwords, credit card numbers and bank details. It is important to be aware of this threat and know how to recognise and avoid phishing attacks. In this article, we will look at different aspects of phishing, including the different types of phishing, how to recognise phishing emails and what to do if you are a victim.

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Protect your company with cybersecurity

In today's digital world, cyber security is crucial for companies. As companies become more connected and use more technology, the number and complexity of threats increases. Cyber criminals use various methods to attack organisations and steal or manipulate sensitive data. It is therefore essential that companies take measures to protect their IT infrastructure and guard against cyber attacks. Threats on the internet:

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Effective project management for successful projects

Project management plays a crucial role in achieving success in various areas. Whether it is the construction of a building, the development of software or the organisation of an event, effective project management is essential to achieve the goals set. In this article, we will look at the different aspects of project management and how they can contribute to the success of a project. Clear goals and milestones An important step

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Data protection: Important tips for secure handling of data

Data protection is a topic that is of great importance in today's digital world. It refers to the protection of personal data from misuse and unauthorised access. With increasing digitalisation and the growing use of technology, it is more important than ever to protect our data. In this article, we will look at different aspects of data protection and how we can protect our data in different areas of our lives.

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Intrusion Detection System (IDS): protection against cyber attacks

In today's digital world, cyber security is of crucial importance. With increasing connectivity and the constant exchange of data, it is essential that companies and organisations protect their systems from cyber attacks. One way to do this is to implement an intrusion detection system (IDS). An IDS is an important part of a comprehensive cyber security strategy and helps to detect and prevent potential attacks. What is an intrusion detection system?

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Cloud software: saving costs made easy

Cloud software has become increasingly popular in recent years and has developed into an important technology for companies. In this blog post, we will explain what cloud software is, how it works and the benefits it can bring to your organisation. We will also look at the cost of cloud software, the differences between cloud and traditional software, the different types of cloud software and how to choose the right one for your organisation.

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Efficient customer service management with ticketing system

A ticketing system is an essential part of customer service management. It enables organisations to efficiently manage customer requests and improve customer service. In this article, we will take a closer look at ticketing systems, examine their benefits for customer service management and discuss best practices for efficiently managing customer service with a ticketing system. Key Takeaways A ticketing system is software that helps organisations manage and process customer requests. Advantages of ticketing systems include

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Protection against cyber attacks: Important tips

Cybersecurity is more important today than ever before. In an increasingly digitalised world where we do almost everything online, it is crucial to protect our data and our digital lives from cyberattacks. Hacker attacks can have devastating effects, be it the theft of sensitive information, financial loss or even identity theft. It is therefore essential that we are aware of how we can protect ourselves from such attacks. Password security One of the easiest

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Efficient helpdesk management with ticket system

An efficient helpdesk management system is of great importance for companies of all sizes. It enables effective communication and collaboration between the customer support team and customers. A well-organised helpdesk management system improves customer satisfaction, increases productivity, saves costs and enables better analysis and reporting. In this article, we will take a closer look at the benefits of efficient helpdesk management, the different types of ticketing systems, the features a good helpdesk management system should have, the

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Efficient problem solving with helpdesk system

A helpdesk system is an indispensable tool for companies to provide efficient customer support. It enables organisations to effectively manage and quickly resolve customer queries and issues. In this article, we will take a closer look at helpdesk systems, what they are, how they work and why they are important for businesses. Key Takeaways A helpdesk system is software that helps organisations manage customer queries and issues. A helpdesk system is important,

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Efficient facility management with integrated workplace management system

Facility management is an important part of modern organisations. It involves the management and organisation of buildings, facilities and resources to ensure a safe and efficient workplace. In this article, we will take a closer look at facility management and the importance of an integrated workplace management system. Key Takeaways Facility management involves the management and maintenance of buildings and facilities. Benefits of facility management include cost savings, improved working conditions and increased safety. A workplace management system

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Facility management with CAFM and ticket system

Facility management is an important part of the successful operation of companies and organisations. It involves the management and operation of buildings, facilities and infrastructure to ensure that they are utilised efficiently and cost-effectively. In this article, we will take a closer look at facility management and in particular examine the role of CAFM (Computer Aided Facility Management) systems and ticketing systems in this area. Key Takeaways Facility management is important for the

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