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Customer satisfaction

Effective employee retention: strategies for long-term success

Employee retention is a decisive factor for the success of a company. It refers to a company's ability to retain its employees over the long term and foster their loyalty and motivation. At a time when the labour market is becoming increasingly competitive and skilled professionals are hard to find, it is crucial for companies to retain their best employees. In this article, we will explore the different aspects of employee retention [...].

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FM Benchmarking: Comparison makes sense

FM benchmarking is an important process for facility management (FM) companies to compare their performance with other companies in the industry. It allows them to identify their strengths and weaknesses and recognise areas for improvement. In this article, we'll take a closer look at what FM benchmarking is, why it's important, how it works and the benefits it offers. Key takeaways FM benchmarking is a comparison of facility management processes and performance between

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CAFM software: Everything you need to know as a dummy ;-)

Are you new to the world of CAFM software and wondering what it's all about? In this comprehensive guide, we'll cover everything you need to know as a newbie. From the features and benefits of CAFM software to the different types available, we'll explore how it works and how you can choose the right one for your needs. Whether you're looking to implement CAFM software in your organisation or simply want more

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Efficient customer service management with ticketing system

A ticketing system is an essential part of customer service management. It enables organisations to efficiently manage customer requests and improve customer service. In this article, we will take a closer look at ticketing systems, examine their benefits for customer service management and discuss best practices for efficiently managing customer service with a ticketing system. Key Takeaways A ticketing system is software that helps organisations manage and process customer requests. Advantages of ticketing systems include

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Operator responsibility with CAFM

Operator responsibility is an essential component of facility management and refers to the responsibility of the operator of a property for its proper operation and maintenance. It encompasses a variety of tasks and obligations designed to ensure that the property complies with legal requirements, minimises risks, achieves sustainability goals and ensures customer satisfaction. To fulfil this responsibility effectively, Computer Aided Facility Management (CAFM) can provide valuable support.

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Help at the touch of a button: Effective solutions with helpdesk software

Helpdesk software is an important tool for companies to improve customer service and make it more efficient. It enables companies to manage, process and track customer support requests. Helpdesk software offers a variety of features that help companies optimise customer service and increase customer satisfaction. Key Takeaways Helpdesk software is a solution for managing customer requests and issues. Companies can benefit from effective helpdesk software by optimising the

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Efficient helpdesk management with ticket system

An efficient helpdesk management system is of great importance for companies of all sizes. It enables effective communication and collaboration between the customer support team and customers. A well-organised helpdesk management system improves customer satisfaction, increases productivity, saves costs and enables better analysis and reporting. In this article, we will take a closer look at the benefits of efficient helpdesk management, the different types of ticketing systems, the features a good helpdesk management system should have, the

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Digitalisation in facility management: efficient processes and cost savings

Digitalisation has affected and changed all industries in recent years. Facility management has not been spared from this trend either. In this article, we will look at the importance of digitalisation in facility management and highlight the benefits, challenges and solutions as well as the future prospects of this development. Key takeaways Digitalisation in facility management means the integration of technologies and data into the management of buildings and facilities. Advantages

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Efficient problem solving with helpdesk system

A helpdesk system is an indispensable tool for companies to provide efficient customer support. It enables organisations to effectively manage and quickly resolve customer queries and issues. In this article, we will take a closer look at helpdesk systems, what they are, how they work and why they are important for businesses. Key Takeaways A helpdesk system is software that helps organisations manage customer queries and issues. A helpdesk system is important,

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Car park management with CAFM

Parking management is an important aspect for companies and organisations to ensure efficient parking. It refers to the management and organisation of parking spaces to achieve optimal usage and efficiency. Effective parking management can help to reduce costs, improve efficiency, enhance the customer experience and optimise the use of parking spaces. One way to improve car park management is through the use of CAFM (Computer-Aided Facility Management)

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GEFMA Guidelines: More efficiency and safety in facility management - What are the benefits?

The GEFMA guidelines play an important role in facility management. They serve as guidelines for companies to ensure efficient and safe work processes. In this article, we will provide a detailed overview of the GEFMA guidelines and explain their importance for facility management. What are GEFMA guidelines? GEFMA stands for "German Facility Management Association" and is an organisation dedicated to the development of standards and guidelines for facility management.

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Efficient building management with CAFM and IWMS: How technology optimises workflows

Efficient facility management is crucial for organisations to reduce costs, increase productivity and keep operations running smoothly. One way to achieve this is to utilise Computer Aided Facility Management (CAFM) and Integrated Workplace Management System (IWMS). These software solutions offer a variety of features and allow organisations to manage their buildings and resources effectively. In this article, we will provide a detailed overview of CAFM and IWMS.

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Optimisation through continuous improvement processes (CIP) - How companies can benefit from effective optimisation processes

In today's business world, it is crucial that organisations continuously improve their processes in order to remain competitive. A continuous improvement process (CIP) is a method that helps companies to continuously optimise their processes and improve their performance. In this article, we will take a closer look at CIP and examine its importance for organisations. Key Takeaways CIP is a continuous improvement process that aims to improve efficiency and performance.

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Efficient facility management with CAFM software: the advantages at a glance

Facility management is an important part of the successful operation of companies and organisations. It involves the management and organisation of buildings, facilities and resources to ensure that they are used efficiently and meet the needs of users. An effective facility management strategy can help to reduce costs, increase efficiency and improve work processes. One way to optimise facility management is through the use of CAFM software. Key takeaways Facility

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TEMU: Bargain or expensive plastic waste?

TEMU has established itself as a popular platform in the digital shopping world, but the debate about its business models remains contentious. Many consumers are tempted by the low prices and seemingly endless offers on the TEMU online shop, while others question whether these savings come at the expense of quality and ethical standards. Some important aspects to consider in this discussion are: Pricing: how can TEMU offer such cheap products? Where

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Facility management with CAFM and ticket system

Facility management is an important part of the successful operation of companies and organisations. It involves the management and operation of buildings, facilities and infrastructure to ensure that they are utilised efficiently and cost-effectively. In this article, we will take a closer look at facility management and in particular examine the role of CAFM (Computer Aided Facility Management) systems and ticketing systems in this area. Key Takeaways Facility management is important for the

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What are the daily tasks of a technical operations manager?

A technical operations manager is a key position in a company, especially in the manufacturing industry. This role encompasses a variety of responsibilities that help to ensure the smooth running of the business. In this article, we will take a closer look at the various roles of a technical operations manager and discuss why these responsibilities are so important. Key Takeaways Technical Operations Manager has responsibility for various areas Maintenance work must be planned and monitored Repair and maintenance activities must be coordinated

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Efficient operations management in industry: how CAFM software can help

CAFM software stands for Computer-Aided Facility Management and refers to a software solution that supports companies in managing and controlling their operational processes. This type of software is particularly important in industry, as it helps to increase efficiency and productivity, reduce costs and improve quality and safety. Key Takeaways CAFM software is a software solution for efficient operations management in industry. Efficient operations management brings many

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Efficient order management: How to optimise your processes and save time

Efficient order management is crucial for the smooth running of a company. It enables effective processing of orders, optimal communication with customers and suppliers and minimisation of errors and customer satisfaction. In this article, we will take a closer look at the importance of efficient order management and discuss various measures to optimise processes. Why efficient order management is important Efficient order management has a direct impact on business processes and customer satisfaction.

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