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Customer satisfaction

Business development and success

Corporate development is a strategic process for improving a company's performance and competitive position. It comprises the systematic analysis of internal and external factors, the formulation of objectives and strategies as well as their implementation and monitoring. Key elements are the optimisation of business processes, the development of employee skills and the adaptation of the organisational structure. A key aspect of corporate development is continuous market observation and trend analysis in order to recognise opportunities and risks at an early stage. Building on this, [...]

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Customer loyalty: How companies build long-term customer relationships

Customer loyalty is a key factor for the long-term success of companies. Studies show that acquiring new customers is on average five to seven times more expensive than retaining existing customers. It therefore makes economic sense for companies to prioritise customer loyalty as a strategic goal. Loyal customers generate stable and predictable sales. They buy more frequently, spend more per transaction and are less price-sensitive. According to a study by Bain & Company, a

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Use cases for low-code and no-code platforms

Low-code and no-code platforms are innovative application development technologies that simplify and accelerate the development process. Low-code platforms enable the creation of applications with minimal manual programming effort, while no-code platforms do not require any programming at all. These technologies are becoming increasingly important in the business world as they increase efficiency and reduce development costs. The platforms offer user-friendly interfaces with drag-and-drop functionality, ready-made components and integrations to other systems. This also enables employees without extensive

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What is ERP software?

ERP (Enterprise Resource Planning) software is a comprehensive management system for companies that integrates various business processes into a standardised platform. This software enables the efficient planning, control and management of company resources in areas such as finance, human resources, warehousing, production and sales. Core functions of ERP systems include Centralised data management Process automation Real-time reporting Improved collaboration between departments Optimised resource utilisation The implementation of ERP software requires careful planning and can have a significant impact on company operations. Companies must

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ITIL V3: Best practices for efficient IT management

ITIL, the Information Technology Infrastructure Library, is a comprehensive framework for IT service management. It offers standardised procedures and processes for the efficient planning, implementation and management of IT services in companies. ITIL was developed with the aim of improving the quality of IT services, reducing costs and increasing customer satisfaction. ITIL is important for companies as it helps to optimise IT infrastructure and processes in order to meet dynamic market requirements.

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Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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The importance of the IT infrastructure library

The IT Infrastructure Library (ITIL) is an internationally recognised framework for IT service management. It was developed by the British government in the 1980s and has been continuously updated ever since. ITIL provides a systematic approach to the provision and management of IT services. The framework consists of five core areas: Service Strategy Service Design Service Transition Service Operation Continuous Service Improvement These areas cover the entire lifecycle of an IT service, from strategic planning to continuous optimisation. ITIL defines

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ITIL V3: Effective IT service management

ITIL V3, also known as IT Infrastructure Library Version 3, is a comprehensive framework for IT service management. It was introduced in 2007 and serves as a guide for the effective planning, provision and support of IT services in organisations. The framework is based on best practices and processes derived from years of experience and expertise. ITIL V3 focuses on delivering high-quality IT services that meet business needs while optimising costs.

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Improve your customer relationships with SAP CRM

Customer relationships are a key factor in a company's success. A well-maintained customer relationship has been proven to lead to higher customer satisfaction, greater customer loyalty and increased sales. By building long-term relationships, companies can gain the trust of customers and encourage repeat purchases. Positive customer relationships also favour referrals, which helps to attract new customers. Implementing effective strategies to manage and maintain customer relationships is therefore essential for companies. A proven tool for improving customer relationships is the

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Service-oriented architecture (SOA) - the future of corporate integration

Service-oriented architecture (SOA) is an architectural pattern in software development that is based on the provision of services. SOA aims to structure applications as modular, reusable and loosely coupled services. These services communicate with each other via standardised protocols and interfaces. Key features of SOA are Modularity: Functionalities are divided into independent services. Interoperability: Services can work together across platforms and technologies. Reusability: Services can be used in different applications and contexts. Scalability: Individual

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The advantages of on-demand software

Cloud computing offers companies a high degree of flexibility and scalability, as resources can be added or removed as required. This enables companies to adapt their IT infrastructure to changing requirements without having to make large investments in hardware or software. The cloud enables companies to react quickly to new business requirements and adapt their IT resources accordingly. In addition, companies can benefit from the scalability of the cloud by being able to expand their resources as needed.

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The software integration expert: tips and tricks

Successful software integration plays a decisive role in the further development of corporate IT. Companies of all sizes rely on various software applications to optimise their business processes and work more efficiently. The integration of these different applications is essential to ensure a smooth flow of information and seamless collaboration between the different departments of an organisation. Without effective software integration, data can remain siloed, which can lead to inconsistencies, delays and inefficient workflows. In addition

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The advantages of a planning and construction management application

The automation of processes is an essential part of increasing efficiency in companies. By using technologies such as artificial intelligence, machine learning and robotic process automation, repetitive tasks can be automated, resulting in significant time savings. Employees can thus focus on more challenging and strategic tasks instead of wasting their time on monotonous activities. In addition, automation enables processes to be carried out more quickly, which reduces response times to customer enquiries.

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The role of the software implementation consultant

The role of the software implementation consultant is crucial to the success of software implementation projects in organisations. An implementation consultant is responsible for ensuring the smooth introduction of new software solutions and that they meet the organisation's requirements and objectives. Without the expertise and guidance of an implementation consultant, implementation projects could be chaotic and ineffective, resulting in wasted time and resources. Therefore, the role of the software implementation consultant is critical to success

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Trends in the commercial property market: focus on the construction industry

The commercial property market in the construction industry has experienced rapid development in recent years. The increasing demand for modern and sustainable commercial property has led to a lively construction activity. Companies are increasingly looking for properties that not only meet their operational requirements, but also fulfil ecological and social standards. This trend has led to the increased development of commercial properties that are energy-efficient, environmentally friendly and resource-conserving. In addition, digitalisation and automation have

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Successful project management: tips and tricks

Project management is an important process in companies that is used to plan, organise, control and monitor complex tasks in order to achieve the desired goals. It is crucial as it helps companies to use their resources efficiently, minimise risks and improve the quality of their products or services. In addition, project management enables a clear definition of responsibilities and tasks, which leads to better teamwork.

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IoT platforms: Efficient networking for smart solutions

IoT platforms are playing an increasingly important role in today's technological landscape. But what are IoT platforms and why are they so important? An IoT platform is software that enables companies to manage their IoT devices, collect and analyse data and develop applications and services. It forms the basis for the implementation of IoT solutions and enables companies to optimise their business processes and open up new opportunities. Key

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BIM data processing: Efficient planning and implementation

BIM data processing plays a crucial role in the construction industry. It enables efficient planning and realisation of construction projects. In this article, we will take a closer look at BIM data processing, analyse its importance for the construction industry and explain its advantages over conventional planning methods. We will also look at how BIM data processing works in practice, what software is used for it and how it can contribute to faster and more cost-effective construction projects.

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Software consulting: experts for successful IT projects

Software consulting is an important component for companies to optimise their business processes and increase their efficiency. In this article, we will explain what software consulting is and how it can help your business. We will also explain the various benefits of software consulting for your organisation and how to choose the right software consultant. In addition, we will discuss the key steps in implementing a successful IT project and the importance of software consulting.

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