Customer satisfaction

The cost of not using CAFM

Facility management tools: Efficient management and optimisation

Facility management tools play a central role in modern business management. They enable efficient management and optimisation of operational processes as well as improved resource utilisation. These software solutions support facility managers in the comprehensive control of all aspects of building management, including maintenance, servicing, space planning and utilisation. The use of facility management tools has been proven to result in cost savings, increased productivity and improved customer satisfaction. By integrating data collection and analysis functions, these tools enable well-founded decision-making processes [...]

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Organisational negligence 2025 in FM: How to avoid it?

Organisational negligence 2025 in FM: How to avoid it?

In the complex world of facility management, organisational negligence (or the previous organisational failure or even "just" organisational negligence) can have far-reaching consequences that go beyond immediate physical damage. From potential property damage and personal injury to long-term damage to an organisation's reputation, the risks are high. This article explores what organisational negligence (because that's at least the allegation at stake...) means, the types of harm that can occur and effective

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What does a tax audit mean?

Increasing efficiency in facility management

Efficiency in facility management is a key factor in optimising operating costs, increasing productivity and improving customer satisfaction. Efficient facility management ensures optimal utilisation of resources and smooth workflows. In addition, an efficient facility management strategy can help to minimise environmental impact and promote sustainability. Efficiency in facility management is therefore an essential component for the long-term success of a company. In order to increase efficiency in facility management, a thorough analysis of the

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3. State-of-the-art CAD model of a building with digital infrastructure and smart technologies.

Digital message management in claims processing

Digital incident management is a central element of modern claims processing in various branches of industry. It involves the systematic recording, processing and forwarding of information on loss events and incidents using digital technologies and systems. In the past, the documentation and processing of such data was mainly carried out in paper form, which often led to delays and inaccuracies. The implementation of digital reporting management systems enables companies to significantly increase the efficiency and optimisation of their claims handling processes, for example in

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Effective DevOps practices for successful software development

Effective DevOps practices for successful software development

DevOps is a software development methodology that promotes the integration of development and IT operations. The aim is to accelerate the software development process and improve the quality of software products. The core elements of DevOps are automation, continuous integration and deployment (CI/CD) as well as constant monitoring. DevOps strives for close collaboration between development and operations teams to break down silos and enable a more efficient way of working. By implementing DevOps practices, companies can

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Business development and success

Business development and success

Corporate development is a strategic process for improving a company's performance and competitive position. It comprises the systematic analysis of internal and external factors, the formulation of objectives and strategies as well as their implementation and monitoring. Key elements are the optimisation of business processes, the development of employee skills and the adaptation of the organisational structure. A key aspect of corporate development is continuous market observation and trend analysis in order to recognise opportunities and risks at an early stage. Building on this

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Customer loyalty: How companies build long-term customer relationships

Customer loyalty: How companies build long-term customer relationships

Customer loyalty is a key factor for the long-term success of companies. Studies show that acquiring new customers is on average five to seven times more expensive than retaining existing customers. It therefore makes economic sense for companies to prioritise customer loyalty as a strategic goal. Loyal customers generate stable and predictable sales. They buy more frequently, spend more per transaction and are less price-sensitive. According to a study by Bain & Company, a

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Use cases for low-code and no-code platforms

Use cases for low-code and no-code platforms

Low-code and no-code platforms are innovative application development technologies that simplify and accelerate the development process. Low-code platforms enable the creation of applications with minimal manual programming effort, while no-code platforms do not require any programming at all. These technologies are becoming increasingly important in the business world as they increase efficiency and reduce development costs. The platforms offer user-friendly interfaces with drag-and-drop functionality, ready-made components and integrations to other systems. This also enables employees without extensive

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What is ERP software?

What is ERP software?

ERP (Enterprise Resource Planning) software is a comprehensive management system for companies that integrates various business processes into a standardised platform. This software enables the efficient planning, control and management of company resources in areas such as finance, human resources, warehousing, production and sales. Core functions of ERP systems include Centralised data management Process automation Real-time reporting Improved collaboration between departments Optimised resource utilisation The implementation of ERP software requires careful planning and can have a significant impact on company operations. Companies must

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ITIL V3: Effective IT service management

ITIL V3: Best practices for efficient IT management

ITIL, the Information Technology Infrastructure Library, is a comprehensive framework for IT service management. It offers standardised procedures and processes for the efficient planning, implementation and management of IT services in companies. ITIL was developed with the aim of improving the quality of IT services, reducing costs and increasing customer satisfaction. ITIL is important for companies as it helps to optimise IT infrastructure and processes in order to meet dynamic market requirements.

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Effective customer relationship management: CRM for success

Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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ITIL V3: Effective IT service management

The importance of the IT infrastructure library

The IT Infrastructure Library (ITIL) is an internationally recognised framework for IT service management. It was developed by the British government in the 1980s and has been continuously updated ever since. ITIL provides a systematic approach to the provision and management of IT services. The framework consists of five core areas: Service Strategy Service Design Service Transition Service Operation Continuous Service Improvement These areas cover the entire lifecycle of an IT service, from strategic planning to continuous optimisation. ITIL defines

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ITIL V3: Effective IT service management

ITIL V3: Effective IT service management

ITIL V3, also known as IT Infrastructure Library Version 3, is a comprehensive framework for IT service management. It was introduced in 2007 and serves as a guide for the effective planning, provision and support of IT services in organisations. The framework is based on best practices and processes derived from years of experience and expertise. ITIL V3 focuses on delivering high-quality IT services that meet business needs while optimising costs.

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Improve your customer relationships with SAP CRM

Improve your customer relationships with SAP CRM

Customer relationships are a key factor in a company's success. A well-maintained customer relationship has been proven to lead to higher customer satisfaction, greater customer loyalty and increased sales. By building long-term relationships, companies can gain the trust of customers and encourage repeat purchases. Positive customer relationships also favour referrals, which helps to attract new customers. Implementing effective strategies to manage and maintain customer relationships is therefore essential for companies. A proven tool for improving customer relationships is the

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Service-oriented architecture (SOA) - the future of corporate integration

Service-oriented architecture (SOA) - the future of corporate integration

Service-oriented architecture (SOA) is an architectural pattern in software development that is based on the provision of services. SOA aims to structure applications as modular, reusable and loosely coupled services. These services communicate with each other via standardised protocols and interfaces. Key features of SOA are Modularity: Functionalities are divided into independent services. Interoperability: Services can work together across platforms and technologies. Reusability: Services can be used in different applications and contexts. Scalability: Individual

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On-demand software trend colours creative 3D wall decoration for modern software marketing.

The advantages of on-demand software

Cloud computing offers companies a high degree of flexibility and scalability, as resources can be added or removed as required. This enables companies to adapt their IT infrastructure to changing requirements without having to make large investments in hardware or software. The cloud enables companies to react quickly to new business requirements and adapt their IT resources accordingly. In addition, companies can benefit from the scalability of the cloud by being able to expand their resources as needed.

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The software integration expert: tips and tricks

The software integration expert: tips and tricks

Successful software integration plays a decisive role in the further development of corporate IT. Companies of all sizes rely on various software applications to optimise their business processes and work more efficiently. The integration of these different applications is essential to ensure a smooth flow of information and seamless collaboration between the different departments of an organisation. Without effective software integration, data can remain siloed, which can lead to inconsistencies, delays and inefficient workflows. In addition

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