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Administration

What is ERP software?

ERP (Enterprise Resource Planning) software is a comprehensive management system for companies that integrates various business processes into a standardised platform. This software enables the efficient planning, control and management of company resources in areas such as finance, human resources, warehousing, production and sales. Core functions of ERP systems include Centralised data management Process automation Real-time reporting Improved collaboration between departments Optimised resource utilisation Implementing ERP software requires careful planning and can have a significant impact on company operations. Companies need to [...]

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Efficient project organisation: tips and tricks

Efficient project organisation is a key success factor for projects. It optimises the use of resources, ensures that schedules are adhered to and safeguards the quality of work. A structured project organisation defines clear responsibilities and expectations for everyone involved. It also minimises risks and contributes to cost control. An effective project organisation enables the targeted pursuit of project goals and ensures that the results meet the requirements of the stakeholders. Precisely defined goals are essential for an efficient project organisation.

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ITIL V3: Best practices for efficient IT management

ITIL, the Information Technology Infrastructure Library, is a comprehensive framework for IT service management. It offers standardised procedures and processes for the efficient planning, implementation and management of IT services in companies. ITIL was developed with the aim of improving the quality of IT services, reducing costs and increasing customer satisfaction. ITIL is important for companies as it helps to optimise IT infrastructure and processes in order to meet dynamic market requirements.

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Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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Assessment of the BIM maturity level in FM organisations

BIM maturity is a key concept in facility management (FM) and describes an organisation's ability to effectively implement and use building information modelling (BIM). BIM is a digital process for creating and managing construction projects. The maturity level comprises various stages that reflect an organisation's progress in BIM use from the initial phase to full integration into all business processes. The assessment of the BIM maturity level is of great importance for FM organisations.

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The advantages of Kubernetes for companies

Kubernetes is an open source platform for orchestrating container applications. It was originally developed by Google and is now managed by the Cloud Native Computing Foundation. Kubernetes automates the deployment, scaling and management of containerised applications across different infrastructures. The platform offers numerous functions, including Auto-scaling: adjustment of resources based on workload Load balancing: distribution of network traffic across multiple instances Self-healing: automatic restart or replacement of faulty containers Rollout and rollback:

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Municipal operator responsibility: What is it?

If you're a municipal operator or looking to become one, it's crucial to understand the roles, regulations and best practices that come with the job. From ensuring compliance with standards to overcoming common challenges, proper training and certification are essential to ensure competence and safety. We will look at the responsibilities of community operators, the importance of compliance and the resources that

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The importance of the IT infrastructure library

The IT Infrastructure Library (ITIL) is an internationally recognised framework for IT service management. It was developed by the British government in the 1980s and has been continuously updated ever since. ITIL provides a systematic approach to the provision and management of IT services. The framework consists of five core areas: Service Strategy Service Design Service Transition Service Operation Continuous Service Improvement These areas cover the entire lifecycle of an IT service, from strategic planning to continuous optimisation. ITIL defines

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ITIL V3: Effective IT service management

ITIL V3, also known as IT Infrastructure Library Version 3, is a comprehensive framework for IT service management. It was introduced in 2007 and serves as a guide for the effective planning, provision and support of IT services in organisations. The framework is based on best practices and processes derived from years of experience and expertise. ITIL V3 focuses on delivering high-quality IT services that meet business needs while optimising costs.

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Improve your customer relationships with SAP CRM

Customer relationships are a key factor in a company's success. A well-maintained customer relationship has been proven to lead to higher customer satisfaction, greater customer loyalty and increased sales. By building long-term relationships, companies can gain the trust of customers and encourage repeat purchases. Positive customer relationships also favour referrals, which helps to attract new customers. Implementing effective strategies to manage and maintain customer relationships is therefore essential for companies. A proven tool for improving customer relationships is the

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Data management and information models: digital twins

Data management and information models are key elements in the modern digital landscape. The exponentially growing amount of data generated by companies and organisations requires efficient strategies for data management, storage and analysis. Information models act as structured representations of data and information that make it possible to capture and understand complex connections and relationships between different data elements. Data management involves the systematic organisation, storage and administration of data to ensure effective use. This

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Relevant technologies and applications of BIM: an overview

Building Information Modelling (BIM) is an innovative method for the digital representation and management of construction projects. It is a three-dimensional, data-rich model that captures all relevant information about a building or infrastructure throughout its entire life cycle. BIM integrates geometric, technical, functional and economic data in a single digital model. The use of BIM enables improved collaboration between all project stakeholders, including architects, engineers, contractors and facility managers. Through

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Legal aspects of BIM: what you need to know

Building Information Modelling (BIM) is a digital method for planning, creating and managing buildings. This technology enables the creation of a virtual 3D model that contains all relevant information about a building. The BIM model serves as a central source of information for all parties involved in the construction project and covers the entire life cycle of a building, from design and construction through to operation and dismantling. The implementation of BIM brings various legal

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Real estate profit centre accounting and profitability in FM

The property profit centre calculation is a key tool in facility management for assessing the profitability of properties. It enables a transparent presentation of the costs and income of a property, which facilitates well-founded decisions. Various types of costs are taken into account in the calculation, including maintenance, operating, administration and financing costs. These are compared with income from rental income, utility bills and other sources. As a controlling tool, the property profit centre calculation is used to analyse and optimise the profitability of properties. In an environment of rising

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Efficient property management: tips and tricks

Efficient property management is essential for the optimal operation of residential and commercial properties. It coordinates all aspects of property management, including maintenance, repairs, tenant communication and budgeting. Professional management preserves property value and increases tenant satisfaction. It also ensures compliance with legal and regulatory requirements and minimises potential liability risks. Effective property management is based on careful planning and organisation. Its tasks include the administration of rental agreements, the monitoring of incoming payments and the management of the property.

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Service-oriented architecture (SOA) - the future of corporate integration

Service-oriented architecture (SOA) is an architectural pattern in software development that is based on the provision of services. SOA aims to structure applications as modular, reusable and loosely coupled services. These services communicate with each other via standardised protocols and interfaces. Key features of SOA are Modularity: Functionalities are divided into independent services. Interoperability: Services can work together across platforms and technologies. Reusability: Services can be used in different applications and contexts. Scalability: Individual

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AIA and BAP: requirements for effective BIM processing

The American Institute of Architects (AIA) and the Building Owners and Managers Association International (BOMA) have jointly developed the AIA BIM Protocol (AIA E202-2008) to standardise the use of Building Information Modeling (BIM) in construction projects. The AIA BIM Protocol is a guideline that defines the responsibilities and requirements for the use of BIM in construction projects. It defines the processes required for the creation, management and use of BIM models.

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BIM: processes, roles and responsibilities

Building Information Modelling (BIM) is an advanced approach to the planning, design and management of construction projects. It is a digital representation of the physical and functional aspects of a building. BIM enables those involved to record, manage and exchange all relevant information about a construction project in a centralised model. This includes not only the geometric data, but also information about materials, costs, schedules and much more. Thanks to the

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Strategies and use cases of BIM in FM

Building Information Modelling (BIM) is an advanced method that makes it possible to capture, manage and analyse building data throughout the entire life cycle of a building. BIM is playing an increasingly important role in facility management (FM), as it improves efficiency and effectiveness in the management of buildings and facilities. BIM in FM enables facility managers to capture all relevant information about a building in a digital model and analyse it.

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