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Efficient customer service management with ticketing system

A ticketing system is an essential part of customer service management. It enables organisations to efficiently manage customer requests and improve customer service. In this article, we will take a closer look at ticketing systems, examine their benefits for customer service management and discuss best practices for efficiently managing customer service with a ticketing system. Key Takeaways A ticketing system is software that helps organisations manage and process customer requests. Advantages of ticketing systems are [...]

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Network security: focus on encryption technologies

Encryption technologies are playing an increasingly important role in the network. At a time when digital communication and the exchange of sensitive data continues to increase, it is crucial that this information is protected. Encryption technologies offer an effective solution to protect privacy, prevent data misuse and ensure security in online transactions. Why are encryption technologies important online? 1. privacy protection In a world where

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BIM in engineering: Efficient planning and implementation

Building Information Modelling (BIM) is an innovative method that is becoming increasingly important in the construction industry. BIM enables engineers, architects and other project participants to create and manage a virtual model of a building or infrastructure. This model contains all relevant information about the project, from the dimensions and materials to the costs and schedule. BIM is revolutionising the way projects are planned, implemented and managed.

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Firewall: protection against cyber attacks

Cybersecurity is critical today as organisations and individuals become increasingly dependent on digital technologies. With the rising number of cyber threats, it is important to take appropriate measures to protect yourself from attacks. One such measure is the use of a firewall. In this article, we will take a closer look at what a firewall is and why it is so important for cyber security. What is a firewall and

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Protect your network with an intrusion detection system (IDS)

Network security is of critical importance today as companies and organisations are increasingly threatened by cyber-attacks. An effective network security system is therefore essential to ward off these threats and ensure the integrity and confidentiality of data. An important component of such a system is the intrusion detection system (IDS). In this article, we will take a closer look at IDS and explain its functions, types, installation and configuration, as well as best practices for its use.

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Effective IT ticketing with an open source system

IT ticketing refers to the process of recording, tracking and resolving IT issues and requests within an organisation. It is a system that allows tickets to be created, prioritised, assigned and tracked to ensure that IT issues are resolved efficiently and in a timely manner. An IT ticket is essentially a request or problem reported by a user. It can be technical issues such as hardware or

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AI optimisation of building processes: Increasing efficiency through artificial intelligence.

Artificial intelligence (AI) has made great progress in recent years and is finding more and more areas of application. AI is also playing an increasingly important role in the field of building optimisation. But what exactly does AI optimisation of building processes mean? AI refers to the ability of machines to perform human-like intelligence. This involves developing algorithms and models that enable computers to learn from experience and solve tasks independently. This is what building optimisation is all about,

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Operator responsibility with CAFM

Operator responsibility is an essential component of facility management and refers to the responsibility of the operator of a property for its proper operation and maintenance. It encompasses a variety of tasks and obligations designed to ensure that the property complies with legal requirements, minimises risks, achieves sustainability goals and ensures customer satisfaction. To fulfil this responsibility effectively, Computer Aided Facility Management (CAFM) can provide valuable support.

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Security through virus protection: tips & tricks

In today's digital world, protection against viruses and other harmful programmes is crucial. Virus protection is necessary to ensure the security of computers and smartphones. Viruses can have a significant impact on the performance and functionality of devices and can even lead to data loss and theft of personal information. Viruses are malicious programmes designed to infect computers and smartphones and cause damage. There are various

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BIM: The future of architectural planning

Building Information Modelling (BIM) is an advanced concept that is becoming increasingly important in the construction industry. It is a digital method in which all relevant information about a construction project is collected in a central model. This model contains not only geometric data, but also information about materials, costs, schedules and much more. In this article, we will take a closer look at BIM and its importance in the

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Increased efficiency through automation in facility management

Facility management is an important area in companies that deals with the administration and organisation of buildings, facilities and resources. The aim is to optimise the working environment for employees and ensure the smooth operation of the infrastructure. In times of technological progress, automation is becoming increasingly important in facility management. By using modern technologies and tools, processes can be organised more efficiently, costs reduced and the

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Data protection: Important facts for secure data

The protection of data and privacy are of great importance in today's digital world. With the increasing digitalisation and networking of our society, more and more personal information is being stored and exchanged online. It is therefore important that we are aware of how our data is protected and what rights we have as individuals. In this article, we will provide a comprehensive overview of data protection and why

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Increasing efficiency in facility management through AI

Facility management is a crucial area for organisations to ensure that their buildings and facilities are operated efficiently. Efficiency is of great importance as it leads to cost savings, improved resource management and better utilisation of existing infrastructure. In recent years, technology has evolved significantly and offers new opportunities to improve efficiency in facility management. One of these technologies is artificial intelligence (AI), which is being utilised in various areas of the

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Help at the touch of a button: Effective solutions with helpdesk software

Helpdesk software is an important tool for companies to improve customer service and make it more efficient. It enables companies to manage, process and track customer support requests. Helpdesk software offers a variety of features that help companies optimise customer service and increase customer satisfaction. Key Takeaways Helpdesk software is a solution for managing customer requests and issues. Companies can benefit from effective helpdesk software by optimising the

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Maximum security through firewall protection

In today's digital world, cyber security is of crucial importance. With increasing connectivity and the constant exchange of data, it is essential that companies and individuals protect their information from unauthorised access. One of the most important measures to ensure cyber security is firewall protection. In this blog post, we'll take a closer look at firewall protection and explain how it works, why it's important and how to protect your data.

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Using BIM and CAFM

BIM (Building Information Modelling) and CAFM (Computer Aided Facility Management) are two important concepts in the field of building management. BIM refers to the process of creating and managing digital models of a building that contain information about its physical and functional characteristics. CAFM, on the other hand, refers to the use of computer technology to support facility management, including managing resources, scheduling maintenance and monitoring operations.

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AI revolutionises building management

Managing buildings is a complex task that takes into account a variety of factors to ensure smooth operation. In recent years, artificial intelligence (AI) has grown in importance and is increasingly being used in building management. AI offers a variety of applications that can help optimise energy consumption, reduce costs and improve sustainability. In this article, we will take a closer look at the role of

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